THANK YOU SO MUCH to each and every one of you for choosing the ProtoArc products. We hope you are delighted with the items to receive from ProtoArc, but if you are not perfectly satisfied with them,  please send us an email at support@protoarc.com with your order information for further assistance.

 

Contact Us
Email: support@protoarc.com

 

Cancellation

If the order hasn't been shipped out, and you want to cancel it, please contact us to help you to cancel it. Usually, the refund will be back to your original account within 48 hours after we canceled it. Please understand that we cannot cancel an order if it has been shipped out.

     

    Return Policy

    All purchases from our official site are eligible for a 30-day return after delivery. Returns will be closed if the order exceeds 30 days, but we offer a 1-year warranty for the product.


    Notices:

    To complete your return, we require a receipt or proof of purchase. The item must be unused and in its original package with all original contents undamaged. If there is no quality issue with the product, the customer should pay the return shipping fee.

     

    Return Shipping (if applicable)

    You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

     

    Refunds (if applicable)

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

     

    Late or missing refunds (if applicable)

    If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@protoarc.com.