Return & Refund Policy

Last Updated: Mar 27, 2024

This Return & Refund Policy applies to products sold and shipped directly by ProtoArc, including purchases made through protoarc.com and ProtoArc's direct stores on Amazon, Walmart, and TikTok. It is valid exclusively for products purchased new and in their original packaging (“ProtoArc Products”). This policy is designed to assure our customers of the quality and reliability of ProtoArc Products.

Extended Warranty for Third-Party Platform Purchases:

For purchases made through third-party platforms like Amazon and Walmart, ProtoArc extends the brand-level warranty beyond the platform's own warranty period, conforming to the terms described here. For warranty support beyond third-party platform terms, please contact ProtoArc directly.

Eligibility

This warranty is exclusive to the original purchaser of the product and is non-transferable.

Order Cancellation

For In-Stock Items:

Orders are processed within 12 hours and forwarded to our fulfillment warehouse for shipment preparation. Unfortunately, once an order has been processed and shipped, it cannot be canceled. We encourage customers to thoroughly review their orders before submission.

For Pre-Ordered Products:

To cancel a pre-order, please reach out to our customer support team promptly to initiate the cancellation process.

Trial Period Return Policy

The Trial Period Return Policy varies by sales channel. ProtoArc offers a 30-day return policy for all orders placed through the ProtoArc official website (protoarc.com). For purchases made through third-party platforms such as Amazon and Walmart, customers should refer to the respective platform's return policies. This policy enables customers to return eligible products within the specified days of delivery, counting from the shipping date.

For ProtoArc's website (protoarc.com) Trial Peiod Return policy
Money-Back Guarantee:

We provide a full refund of the purchase price, including original shipping and handling charges if applicable, for products returned within the 30-day window.

Beyond 30 Days:

After 30 days from delivery, the return window closes. However, ProtoArc products remain covered by our warranty policy, offering additional reassurance. Please refer to the warranty policy for further details.

Making a Return

Return Process:

To initiate a return, please contact our customer support with your order number and detailed reason for the return via our contact page. Include pictures or videos referencing the issue to expedite the process.

Condition of Returned Products:

Products must be returned in near-new condition, with all original contents undamaged and in their original packaging.

Return Shipping:

If the return is due to non-quality issues (e.g., change of mind), the customer is responsible for the return shipping fee. Use a traceable shipping method and provide us with the tracking number.

Quality Issues and Prepaid Return Shipping

For products with quality issues,contact our customer support first to assess if a return is necessary. In cases where prepaid shipping applies, ProtoArc will provide a prepaid return shipping label. Print the label and drop off the item at your local shipping facility.

Refund Processing

Upon receipt and verification of your returned product's condition, we will process the refund to your original payment method within a few business days, typically within 5 business days. The timeframe for the credit to appear on your account may vary depending on your bank.

For any further assistance or to submit a warranty claim, please contact our customer service team directly. Thank You